FAQs on Application for Renewal of Full Driving Licence
Q16. Can I use my mobile device to submit my application for renewal of full driving licence online?
If your application details and payment are in order, Transport Department will send the new full driving licence to your correspondence address by registered mail within ten working days.
Q2. If an applicant wishes to use online system to renew full driving licence from 30 December 2020 onwards, what are the identity authentication methods that he/she can use?
From 30 December 2020 onwards, if an applicant wishes to apply for renewal of full driving licence through online system, he/she should have –
(a) an “iAM Smart+” account with digital signing function; or
(b) a valid personal digital certificate issued by the recognised Certification Authorities (e.g. the Hong Kong Post); or
(c) Renewal Password issued by the Transport Department
for identity authentication purpose.
(a) an “iAM Smart+” account with digital signing function; or
(b) a valid personal digital certificate issued by the recognised Certification Authorities (e.g. the Hong Kong Post); or
(c) Renewal Password issued by the Transport Department
for identity authentication purpose.
Q3. Does it mean that an applicant can use online system for renewal of full driving licence immediately after completing the registration process of “iAM Smart+” account?
Applicant should have an “iAM Smart+” account with digital signing function in order to use online system for renewal of full driving licence.
Applicant can use/visit “iAM Smart” self-service kiosk, service counters or registration team to create “iAM Smart+” account with digital signing function.
For details of the application of “iAM Smart+” account, please visit “iAM Smart” website (https://www.iamsmart.gov.hk/en/index.html).
If applicants have any enquiries, please call “iAM Smart” hotline at (852) 182 123 or send email to enquiry@iamsmart.gov.hk.
Applicant can use/visit “iAM Smart” self-service kiosk, service counters or registration team to create “iAM Smart+” account with digital signing function.
For details of the application of “iAM Smart+” account, please visit “iAM Smart” website (https://www.iamsmart.gov.hk/en/index.html).
If applicants have any enquiries, please call “iAM Smart” hotline at (852) 182 123 or send email to enquiry@iamsmart.gov.hk.
Q4. If applicants encounter any problems or difficulties in the registration process of “iAM Smart+” account or using “iAM Smart+” mobile application, what should they do?
If applicants encounter any problems or difficulties in the registration process of “iAM Smart+” account or using “iAM Smart+” mobile application, please call “iAM Smart” hotline at (852) 182 123 or send email to enquiry@iamsmart.gov.hk.
Applicants can also visit “iAM Smart” website (https://www.iamsmart.gov.hk/en/index.html) to obtain the related information.
Applicants can also visit “iAM Smart” website (https://www.iamsmart.gov.hk/en/index.html) to obtain the related information.
Q5. I have just moved to a new address. Can I update my address in Transport Department when I submit my application for renewal of full driving licence online?
Yes, you can change your current residential and/or correspondence address when you fill in your application for renewal of full driving licence online. All vehicle and driving licence records to you under the same identity document number held by Transport Department will be updated to the new address (es) reported.
If your application details and payment are in order, the new licence will be sent to you by registered mail within ten working days. If you do not receive your licence then, you may contact 1823 Call Centre.
When your application is being processed, Transport Department may have to contact you. To make sure that you can be reached during office hours, you should provide us with your daytime contact telephone number.
When your application is being processed, Transport Department may have to contact you. To make sure that you can be reached during office hours, you should provide us with your daytime contact telephone number.
Yes, a full driving licence may be renewed within four months prior to its expiry date. For more details on the application requirement for renewal of full driving licence, please visit the homepage of Transport Department.
You could choose to pay by FPS, PPS or credit card (Visa / MasterCard / JCB / China UnionPay). For details, please visit here.
Application for Renewal of Full Driving Licence is easy to use and can save your time on queuing at the Licensing Office.
Q11. What are the system requirements of the computer used by Internet users of Application for Renewal of Full Driving Licence?
Application for Renewal of Full Driving Licence is designed to work with the operating systems and software used by the majority of visitors to our website. Please see the section System Requirements for GovHK Online Services for further details.
Application for Renewal of Full Driving Licence will automatically log out if you leave your computer idle for longer than 15 minutes.
A full driving licence may be renewed at any time during the four months before expiry. However, a licence which has expired for a period exceeding three years is not renewable. In such circumstances, if you wish to re-obtain a full driving licence again, you have to take a new road test. However, you will be exempted from taking the written test. Please visit the homepage of Transport Department for details.
You may call 1823 Call Centre whenever you have any enquiry about Application for Renewal of Full Driving Licence.
Q15. What are the acceptable formats for the image file of the documentary proof and Hong Kong Permanent Identity Card (HKID card)/Government Driving Permit?
The acceptable formats for the image file are as follows:
*Standards recommended for scanning of hard copies for uploading. Please ignore if you intend to upload JPEG or PDF digital files. Application will still be accepted even if these standards are not met but the uploaded images are clear and legible. The applicant may be required to provide the supporting document again if the contents of the uploaded image cannot be clearly read by Transport Department.
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